Recollective Blog

Lyndsay Lewis

Recent Posts

Tips and Tricks #4 - Linking To Discussions and Featured Discussions

For those of you familiar with the Recollective structure, you’ll know that there are two primary areas in the platform to gather insights from your participants: Activities and Discussions. Out of the two, activities is certainly utilized more, however most of the studies I manage use both.

Activities are key, as they allow you to guide participants through a series of tasks to gather answers in a very structured way. Activity responses can be socialized, and conversations surrounding task responses often does ensue, but if a group discussion is your main priority then creating a discussion topic to gather these insights is likely the best way to structure and present these questions.

There are ways to ensure your discussion topics get the attention they deserve.

One of my favourite and likely the most effective way to ensuring participation (aside from providing specific incentives to do so!) is to bridge the gap between activities and discussion topics with a prompt task. The last task in the activity should be set up as a prompt button that brings them to either the Discussions tab, where they can see all available topics, or straight into a specific topic. In the prompt task instructions I recommend stating participation goals, for example, “please provide your reply to this topic and comment on two other participant’s replies”.

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Recollective Tips & Tricks: Fun with Summary Statistics

Often one of the first things participants see when they login to a Recollective study is the stats bar on the summary page.

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Using Backroom Collaboration in Recollective

A question posed a handful of times in the past few weeks is how to create a backroom comment in Recollective. We’re expanding the backroom commenting capabilities in a future release but for now, this post describes some good practices for backroom comments applied to task responses and excerpts.

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Recollective Tips and Tricks Series

Ramius is very proud of the high level of customer service we provide to our clients. For example, every Recollective site that is commissioned is given a comprehensive "Pre-Launch Check" by one of our Implementation Consultants.

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Recollective Release - June 2012

If a picture's worth a thousand words, put them to the test in Recollective's new Image Review feature. My guess, the final product will be worth a lot more.

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Recollective Now Offers Private Messaging and More...

Out with the old and in with the new - although not stated exactly like this, that is my summation of this year's GRIT report. As written in the opening remarks by editor Leonard Murphy, "market research is still changing, but at this point the change has been acknowledged by the majority and embraced by the many." What this is referring to is the move from old research techniques, such as telephone surveys, to what is being called 'New MR'.

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Supercharge Your Recollective Study With New Video & Language Capabilities!

It's been a busy couple of months. Since launching Recollective in November we've implemented some huge research communities and lots of short projects. We've been listening to every bit of feedback we get and are delighted that you're all finding it such an easy-to-use and powerful platform.

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Hump Day Weekly Round-Up -- 30/11

When I first started at Ramius almost a year ago I tried my best to shorten the learning curve as much as possible. As Ramius designs and develops online community and social networking software, I found myself being exposed to topics like Web 2.0, social media, customer-centricity, customer communities, crowdsourcing, cloud computing -- certainly not topics I’ve ever needed to be familiar with! And with the launch of our new Recollective software, I’m now being exposed to the marketing research industry with acronyms like MROC, IDIs, etc... The list is vast!

One way to immerse myself in all of this is to meet with my colleague Simon Chen from time-to-time and discuss trends and technologies in our industry. Recently, this was more formalized as a weekly lunch meeting that we have dubbed our Weekly Hump Day Roundup. We find it’s a fun way to set a regular time during our work week and keep up-to-date with what’s going on around us. Doing it together helps us build on each others insights. Since we do leverage social media to do this, we thought we would also blog, tweet -- generally share with you what interests and inspires us. And we hope you’ll feed us back what you think!

For our inaugural Roundup post, I thought I would let you know of some blogs that I started to read early on.

As a technology company with know-how in online communities and social business software, we follow popular blogs like:

TechCrunch - Plain and simple we visit this site because Tech Crunch is the tech industry's bible. That's why we read it.

Mashable - Mashable is awesome. We’re never disappointed when we visit their site…. everyday! It’s a quick read and keeps us current with an emphasis on social media news.

ReadWriteWeb - For the similar reasons as why we like Mashable, we scan the headlines of RWW daily.

Bokardo - Simon still wonders who at Ramius borrowed (and never returned) his copy of Designing for the Social Web by Joshua Porter, the Bokardo author. Read it to be inspired by a guy that thinks and cares about user experience when designing web application interfaces.

Steve Rubel - Understanding social media through the eyes of an industry thought leader.

Web Strategy - Ramius has followed blog author Jeremiah Owyang for several years. Part of the reason is because Jeremiah covered our ‘white label’ online community and social networking platforms as an analyst. But also because he keeps us up to date with how companies can use technology to connect and engage with customers.

Alltop - With our new Recollective software, Ramius has designed an offering for the research and insights space. We scan blog aggregation sites like Alltop for the latest in Market and Qualitative Research.

Some daily blogs on our must-read list include:

Greenbook Market Research Blog - This blog is a good source of NEW market research thinking. The Ramius team very much enjoys the thought and research that goes into the GRIT Reports.

Building My Own Ladder and Spych- We consider Ben Smithee's personal blog, and the one for his company Spych, to be great reads. Ben ‘gets’ the impact of the Social Web on a brand’s relationship to their customers and applies this to challenge MR. Something the Ramius team very much respects and finds commonalities with.

Research Rockstar - For a firm that has expert know-how in online communities and designing and building supporting technology, the lot of us are not researchers beyond taking research method courses in Uni. Research Rocks is a good way to learn the basics of quant and qual research.

The LoveStats Blog - In a recent blog we mentioned that the Ramius TMRE Team was unable to leave our booth and attend any sessions. So instead of learning through them we did the next best thing and followed along with Annie Pettit as she live blogged summaries. In addition to providing insights into TMRE and other industry conferences, this blog is a good way to get a different take on market research trends.

As a new recruit, the first three sites on this list were tremendously helpful for learning the ins and outs of the industry space that Ramius occupies. Once we decided to build Recollective the rest of the sites/blogs on this list were immensely helpful for learning about the market research industry.

From these sites, and many others, Simon and I will regularly highlight individual blogs or blog aggregate sites that we find insightful, thought provoking, controversial and most importantly interesting. So stay tuned for more Weekly Hump Day RoundUps!

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A Ramius Reflection: IIR USA - The Market Research Event 2011 #TMRE

Late last Wednesday night the Ramius team returned from Florida tired but excited about their trip. The TMRE conference exceeded all of our expectations.

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The Market Research Event 2011 #TMRE #MRX

The count down is on. Ramius' TMRE team is gathering their supplies, finalizing their conference strategy and saying their good-byes. This Sunday Phillipe Dame, Simon Chen (@sylc) and Alfred Jay will be jetting off to sunny Orlando where they will be meeting up with the who's who of the Market Research community.

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