Recollective partner Lexia wins Merca 2.0 award for best market research agency in Mexico

Ramius is extremely pleased to offer our congratulations to Lexia, a leading Recollective partner in Mexico, on winning the 2014 Merca 2.0 award for best marketing research agency. 

Here’s a snippet from their blog post, or read the full release here.

MERCA 2.0 AWARD BEST AGENCY 2014LEXIA wants to share with you this news that fills us with joy and pride of having been awarded for the second time by the renowned magazine Merca 2.0 for Best Market Research Agency, the first time was in 2008.

These Merca 2.0 prizes are awarded to the most outstanding companies in marketing industry domestic and international. Thus, the leading magazine honors marketing agencies, media and strategies more relevant this year.

In the twelfth edition of the award, the editorial team selected players in the industry that this year were protagonists thanks to the effectiveness of their campaigns, achievements and recognitions met, as well as the growth and impact they had at a business level.

Research Strategy Group partners with Ramius and Recollective

FOR IMMEDIATE RELEASE

Predictive research pioneer Research Strategy Group chooses Recollective® to power their online community solutions

Ottawa, Canada – December, 2014 Ramius Corporation (www.ramius.net) announced today that Research Strategy Group (www.rsginc.net) has chosen the Recollective Professional platform to power their rsgIncubate online community offering.

 

Research-Strategy-Group_online“We like Recollective because the respondent experience is so enjoyable. And from our side, since rsgIncubate is a co-creation platform, and our communities are small and heavily moderated, we need to be able to go in depth with the consumer. Recollective is the perfect solution for our totally custom offering.” Jim Peterson, Managing Director

 

Recollective was designed with the primary purpose of helping organizations make better business decisions. That goal meshes perfectly with Research Strategy Group’s focus on predictive research to help their clients make better decisions based on what’s going to happen.

“The Recollective platform dovetails nicely with our proprietary prediction market, rsgPredict. The combination of co-creation and prediction represent real innovation for our clients.” Anne Coulter, Managing Director

Recollective Professional is a white-label, multi-purpose research platform that makes it possible for agencies like Research Strategy Group to not only impose their own visual style and branding on an online research community, but to add their own flair and creativity to how it’s used.

“RSG are constantly looking for ways to innovate which is exactly what we’re trying to do with Recollective,” said Stephen Thompson, EVP of Ramius. “We’re really excited about how they’re using the software and are looking forward to a very successful relationship.” Continue reading

New Grid Task type, moderator tools and Flexi-start – the November release is here!

We’ve been working on the latest update to Recollective for a little while now and are very excited to announce it’s release. Those of you with active sites may already have seen the new functionality in Recollective, but here’s a quick overview. More details will also be posted on each upgrade or call us to schedule a top-up training session.

  1. New Grid task type
  2. Enhanced task moderation features (edit, delete and reject individual responses)
  3. Flexible start dates and new site subscription area

Continue reading

FGI Research & Analytics partners with Ramius and Recollective

FOR IMMEDIATE RELEASE

Leading insights company, FGI Research & Analytics, chooses Recollective® to power their online community (MROC) solutions

 

Ottawa, Canada – October, 2014 Ramius Corporation (www.ramius.net) announced today that FGI Research & Analytics (www.fgiresearch.com) has chosen the Recollective Professional platform to power their SmartSpace Market Research Online Community (MROC) offering.

FGI Logo 2014

“The advanced technology of the Ramius platform is fully integrated into our mobile-friendly MROC and custom online panel solutions. As a result, we are able to provide our clients with crowd-sourced insights from consumers around the world, regardless of their preferred device, location, or time of day. It’s the only way to effectively engage and collaborate with today’s consumer. Period.” said David Wilson, CEO at FGI. Continue reading

Chinese Language Arrives!

Chinese Blog ImageSo many of our customers are using Recollective in global projects, that we get requests for new languages every week. Chinese has been perhaps the most requested language recently. So, as part of the ongoing effort to localize Recollective into popular languages, we’re really delighted to confirm that the platform now fully supports Simplified Chinese.

This upgrade is immediately available on all Recollective sites and includes support for both content being created in Chinese by researchers and participants, plus switching the whole user interface into Simplified Chinese.

It extends to all features, including the Word Cloud summary view which looks astonishingly cool in Chinese!

If you have a Recollective site already, enable the language in the Site Administration area under “Site Setup > Basic Settings”. As for all other languages, Recollective will auto-select the language if it’s available and new participants arrive from the associated locale.

Gamification comes to Recollective with new Incentives feature

incentives logo

Today we’re releasing an incredible series of upgrades to the core Recollective platform. These upgrades are available to all customers and include:

  • Incentives (points and levels)
  • Action Log
  • Web-Based Notifications
  • Email Notification Digests
  • Anonymous Access

Incentives

We’ve attended several marketing research conferences over the past few years and one consistent topic of conversation at all of them as been “gamification”. We’ve been thinking about how to bring that element into Recollective for quite some time. Gamification, in the general opinion of researchers we spoke with, is a way to stimulate more interactions and quality of response by making the research fun and competitive.

As we considered that, it was clear that gamification had two dimensions:

  • The reward of accumulating points, and having effort recognized in the community, is in itself an incentive to stimulate the desired behaviour.
  • Points and levels can be used to determine who has earned a traditional monetary incentive in a research community.

To address these elements, we’ve built the following new features: Continue reading

Leading European insights company Blauw Research chooses Recollective to expand the scope of its online research

Ottawa, Canada – May 6, 2014 Ramius Corporation announced today that Blauw Research has chosen Recollective as one of their preferred platforms to power online research communities and has entered into a strategic partnership agreement to grow its presence across Europe.

 

Blauw-and-Recollective-Logos

 

Since its initial launch in 2011, Recollective has led the online qualitative research software market with numerous innovations. Purpose-built for professional research, Recollective combines a suite of flexible tools to create structured open-ended and multimedia activities while enabling participants to freely engage and collaborate with each other.

Blauw Research was particularly impressed with these dual aspects of Recollective and uses them to complement their traditional quantitative programs. By exploring the deeper “why” behind customer behaviour, Blauw is able to uncover compelling insights that enrich the value they deliver to clients.

“The great diversity of question types in Recollective, combined with the ability to use both task-oriented assignments and open forum discussions, make it possible to get the specific insights we need without limiting any discussions started by participants,” said Ivo Langbroek, Innovation Officer at Blauw Research. “We can also cover extra topics that perhaps were missed in preceding surveys and keep those surveys simple.”

For Ramius Corporation, the partnership with Blauw Research further strengthens its growing position as a leading provider of online insight community software in Europe. With mobile and online communities hot topics in the research world, studies built on Recollective combine both elements into a uniquely compelling experience.

“This partnership is a tremendous opportunity for Ramius to work closely with an award-winning research agency,” said Stephen Thompson, Executive Vice President of Ramius. “As a software company, we are constantly evolving Recollective based on feedback from our partners, so we’re very excited to see how Blauw uses it and help them expand their business.”

The popularity of online research communities is expected to accelerate in 2014, driven by demand for rapid insights, an increasingly connected population and widespread familiarity with social technologies. By partnering together, Ramius and Blauw Research are well positioned to satisfy this demand in European markets with the Recollective platform.

Read the full Press Release here.

 

Inflows: recruiting, screening and balancing in Recollective

As some of our customers and partners might be aware, the vision for Recollective has always been to satisfy the entire end-to-end experience of building and running an online insight community. Our goal is to deliver everything you need – from recruiting to launch, moderation to incentive management – within the application.

A huge part of that vision was completed and released this month: Recollective Inflows.

What is Inflows?

The idea behind Inflows is to provide the tools you need to openly invite people to any study, have them screened, balanced to quotas and for those that qualify, automatically added to the study.
recollective-inflows-simplified@2x
The initial step, the ability to open registration into a study by sharing a URL or sending out bulk emails, has existed since 2013 (in addition to the convenient Bulk Upload tool). In this release, we’ve extended the “inflow” process to include screening, balancing with quotas and automated communications.

Participant Screening

Recruiting specific types of individual for a study is often essential but can be very expensive (both in terms of time and money) when done through a third-party recruiting agency or panel provider.

With the introduction of Inflows, anyone can screen directly inside Recollective. That makes it feasible to post an open invitation to join a study anywhere online (e.g. Facebook, Twitter, a blog or website, bulk email to customer lists, etc) and ensure only people who meet your criteria are allowed into the study.

Screening Questions - Drinks Study

Specifically, Recollective Inflows now enables any researcher to:

  • Ask study applicants a series of customized open or closed-ended questions prior to entering a study
    • Closed ended questions can have choices that place applicants into one or more segments or cause automatic disqualification
    • Open-ended questions can be given minimum or maximum limits (word or character limit)
  • Automatically or manually approve recruits
  • Screening can take place in advance of the study being open
  • Ability to re-screen applicants which forces participants to redo a screener (ideal for testing or important changes to disqualifying criteria or quotas)
  • Option to add more screening questions mid-study and have new questions appear to existing participants

Quotas

Set as many quotas as you need to make sure that different types of participant are ideally balanced in your study. Recollective automatically keeps track of qualifying participants and when quotas are met, prevents further people from joining the study.

Quota Limits - Drinks Study

  • A total limit of study participants exists to cap overall participant registrations
  • Quotas can be defined to balance the population of applicants automatically via segments
  • Quotas can specify multiple segments (e.g. a 50% gender-split across two geographic regions is possible)
  • Manual approval of qualified applicants can be enabled while still making use of quotas

Communication and Management

Of course, Recollective Inflows includes all the tools you need as a moderator to manage the recruiting process and to communicate with applicants.

Screening_Notices_-_Inflow_QA

  • Automated messages with full customization of all text related to screening, qualifying, rejecting and pending approval.
  • Applicant management permits filtering by both status and specific screening responses
  • Includes ability to bulk-approve and reject pending applicants (including forced acceptance to ignore quotas)

Recollective Inflows is an optional add-on module. Pricing is available on request. It is included at no cost on all annual sites licensed for 50 participants or more.

So Many More Improvements!

As if Inflows wasn’t enough for a single release, we’ve completed some major improvements to existing Recollective features.

Messages

The first feature enhancement is to the Messages tool, which has now been split into two distinct lists: “Inbox” and “Sent”. This should simplify browsing of new/unread messages while still being able to confirm email broadcasts were properly dispatched.

  • “Inbox” will show all inbound messages from participants and show a preview of the last message received
  • “Sent” will show all outbound messages to participants (including email broadcasts) and show a preview of the last message sent.
  • The message list interface has been updated to match the appearance of the individual message threads (and thus the stream). The Sent area now includes the profile photo of the administrator that initiated the most recent outbound message.

Improved Visibility of Moderator Probes

Messages_-_Mobility___Social_Media

  • Comments on task responses by administrators are typically probing following-up questions that require a participant’s response. These probing comments can now be marked as “Awaiting Reply” (similar to what has existed in Messages).
  • Comments awaiting a reply now attract more attention by their inclusion above all private messages and an additional red indicator on the right-hand Control Panel as seen by participants.
  • Comments that are awaiting reply remain highlighted to participants until a follow-up comment is posted.
  • Administrators can use the new “Sent” section of Messages to locate all task response comments awaiting a reply.

Discussion Topic Word Clouds

Retail-Busters_Forum_-_Retail_Experience

  • A new dedicated “Word Cloud” option appears above all discussion topic replies and provides an interactive and searchable interface for the topic.
  • Provides all the same features and benefits as other word clouds such as interactive word selection (e.g. drill-down to related words), multi-keyword search, contextual sentence fragment with thumbnails, instant excerpting and more.
  • Topic sorting options have improved to make room from this new option and for consistency with other sorting controls in Recollective.

Improved Transcripts

We’re always interested in ways to improve the transcripts and reports in Recollective. Something several partners have asked for is a simplification of the transcript output as a formatted document (HTML).

Activity___Tasks_Transcript_-_Retail_Experience

So, in this release we have:

  • Updated formatting of metadata, headers, breadcrumbs and response content maximize legibility and ease of scanning.
  • Increased use of profile photos provides a better visual break between responses.
  • A new top-left option appears to “Simplify Transcript” which allows instant toggling of the table of contents, all grey metadata sections, profile photos and the participant appendix.
  • Improved layout of content for activity transcripts sorted by “Activity / Task / Participant”.

Usability Improvements

The release included a host of smaller improvements and ongoing tweaks to optimize the user experience of Recollective that are too numerous to fully document. In particular, we have:

  • Removed the “Paste URL” option from the Video Task since it was almost universally misused.
  • Prompts/Poll – External destinations no longer mark the entire activity as completed by default (it can be re-enabled)
  • Words Overview – Dedicated “Reset” button now appears to simplify the clearing of an existing keyword search
  • Site Appearance – New ability to target custom CSS to specific studies (in addition to specific roles, languages and devices) which means you can further differentiate separate studies (and end-clients) in the same Recollective site.
  • And many more…

This was one of our most ambitious releases to date and we hope you’re as thrilled as we are with the new tools available in Recollective.

 

February Recollective Release – Multimedia Tasks

Very soon after launching Recollective in late 2011, we made sure there was a suite of tools to enable researchers to capture photo, files and webcam or mobile video responses in addition to open-ended text. Those four task types have proven to be hugely popular, forming the core of almost every project done using Recollective.

MultiMedia Task IconWe’re always seeking new ways to make the platform more flexible for research and so this month we are really proud to release a new task type: Multimedia.

This task type combines all four primary ways to gather a response – text, photo, video and files. When shaping a question, the task type enables researchers to choose which media types can be used and optionally, set limits for how many of each must be shared by the participant. Continue reading

December Recollective Release – Interactive Word Clouds!

Christmas has come early to Recollective. Launched late on Friday 13th Dec, we’ve rolled out a huge release which introduces interactive word clouds, full text keyword searching and a brand new rich text editor.

Interactive Word Clouds

In the late September release we introduced the concept of summary views for the stream so you could see a photo and video wall or a dashboard of activity charts in addition to the standard newsfeed of responses and discussions.

Interactive word clouds complete the set by representing text-based responses and discussions in a summarized, highly visual format. I have to say, they’re pretty special.

Study Summary - What Drives You? Continue reading